New functionalities and a better design of the Client Portal are news that we have been preparing for the tenants of the CREAM company since the middle of the summer holidays.
Digital environment 24 hours a day
"We launched the client portal last year, the Customer Center in the spring of 2019, and we are glad that both of these tools were very quickly accepted by our clients as the main communication environment," says Martina Kouřilová from the CREAM Customer Center. And that's why we want to deepen its functionality, Kouřilová continues. The client will now have an online chat available, if he enters a request against the company, he will see the status of his solution at a clear "traffic light", incl. terms that are fixed by CREAM and monitored internally. Likewise, the staff of the Customer Center will be able to easily communicate with the client quickly.
Quality comes first
Within the online environment, an equal partnership will be established between the tenant and the landlord, incl. recording history. The customer center is on the client's side, and therefore deepens the quality of services provided. "We record every reaction of our clients, positive and negative, and we regularly evaluate each of them. We want to build relationships with our clients and mutual trust so that they too have support in us, the Customer Center, and a partner at the same time, and they can rely on us, ”adds Kouřilová.
